First I want to thank everyone for your patience as we have navigated this difficult and completely unique situation. We are operating on a very limited staff due to COVID-19, so response times are a bit slower than normal. Everyone we have talked to thus far has been extremely pleasant and understanding, and that means so much to us! Again, we want to thank you for your patience in these hard times.
This is our final policy, and is what we need to do to ensure that we can honor our customers' reservations in the future as cruises get postponed due to COVID-19. A lot of deliberation and thought went into all this, and we are not making exceptions for on a case by case basis. Almost all of our business is from out of state and coming for a bachelor or bachelorette party, so most everyone is in the same situation. We have to stick to this policy across the board to ensure that people that are happy to reschedule are able to do so.
As of now we are taking reservations for groups of 15 or less people. This will likely be the case until the end of the 2020 boating season.
We will be postponing and rescheduling cruises in respect of all travel bans, gathering size restrictions, shelter in place resections as well as using our own discretion to make the safest decision possible for our customers, crew, and society as a whole.
As we always have, we still have our customers' well being and the safety of our crew and honestly society as a whole as our priority above all. Health and safety outweigh fun and partying 100% of the time. We will use government guidelines combined with our own discretion to make the safest call possible. If guidelines/restrictions are lifted, and we still feel is would irresponsible and unsafe for any reason for people to gather for a boat party we will adhere by our same COVID-19 policy.
All payments are always made by customers, so no future charges will be automatically drafted if you have a cruise booked with a balance due. We never automatically draft anyone's account.
In accordance with the advice of industry experts and best practices, any payment you have made towards a cruise will be transferred into a credit towards a future booking. We have experienced similar polices with concert and festival tickets we have purchased and are not only following suit with airlines etc, but entertainment venues as well. Rather than a refund, your payment will be used as a credit toward your future booking with us within the next 5 years. This allots more than enough of a time period to reschedule your group to come join us for an awesome day on the water in Austin, one of the top tourist destinations in the world. If you know a future date you'd like to reschedule to now, please let me know ASAP and I can update your booking. You can also transfer your credit to a friend if you'd like to collect from them, and then let them use your credit :)
Please understand that we are ALL in a financial crisis right now. We sympathize with both parties involved. If we could, we would refund everyone in hopes that everyone would reschedule in the future. However it's just not realistic that our small business, operating on limited capital, could refund hundreds of customers all at once without completely going under and into insurmountable debt. We are struggling in this situation just as you are, and we're doing the best we can do to facilitate our clients, and survive and keep a roof over our heads while we weather the storm.
We want to be available to party with everyone in the future! PLEASE follow the most strict regulations put in place! The sooner we can get all of this behind us, the sooner we call all get back to some sense of normalcy. If another company or even a friend is disregarding the restrictions, DO NOT BOOK WITH THEM. They are not only putting everyone at risk, but also disrespecting the time and sacrifice that the rest of us are making to try to get this thing behind us as soon as possible.
We will fully comply with any and all county, city, state and federal regulations and restrictions to ensure the safety of our guests as well as our hard working staff.
If you are already scheduled for a cruise with us:
If you are unsure if your cruise will be postponed or not please reach out to us. We might not know either based on the current informations available, but we'll do our best to help you with your planning.
If you will not be making your scheduled cruise due to COVID 19 regulations, please reach out to us so we can get you rescheduled.
We sincerely appreciate your understanding and patience as we navigate these uncharted waters. Please stay safe, wash your hands, wear a mask and socially distance yourself as much as possible. It’s going to take all of us working together to get through this, and I’m sure we all want to get back to life as it was as soon as possible. We’ll see you on the water once all this blows over!
Brian Hill and Justin Rossi
Premier Party Cruises.
Please disregard any “past due” or “upcoming payment due” reminder emails. They are automated based on cruise dates, and many of our cruises are being postponed. Due to the limitations of our booking system, we can not completely stop all the emails without deleting records of the customer/event all together. So if you get an email regarding your original cruise date, please disregard unless travel bans have been lifted etc.
If you already have a future date in mind, please let me let me know by responding to this email so I can update your booking.
All Cruises are postponed until travel/flight/gathering/shelter restrictions etc are lifted and we deem is safe for our customers and crew. We will use our discretion AND guidelines to make that call.
Any current payment is being honored as a future travel credit and good towards a future booking within the next 5 years. Reschedules are based on availability, so the sooner you can reschedule your trip the more open our schedule will likely be.
Once travel bans and group event size restrictions allow AND we feel like it is responsible and safe (we will use guidelines AND our own discretion) we will be back in business, and all cruises will be held as scheduled and not postponed or rescheduled. We understand that if travel bans are lifted the day before a cruise, for example, your group won’t be able to make it, so please contact us if you fall within a similar situation once all this is over.