First I have to get the harsh part out of the way, even though it's not the most pleasant. Everyone who needs one, will want an exception to be made for their party, and everyone has a reason as to why we should make that exception. However, we are sticking to this policy across the board. Please refrain from emailing, texting or calling to see if we can make exception for your party specifically. Read everything below BEFORE BOOKING.
If you book with us, you are agreeing to everything below, so please be sure you are comfortable with all of this BEFORE booking. Trust us, we wish just as much as everyone else that we didn't even have to think about all this, but the reality is COVID could be an issue at the time of your event. We are all aware that covid exists, and someone in your group or yourself could contract the virus. Please take that into consideration when booking.
PLEASE GET THE VACCINE! We ask that you and your guests PLEASE be fully vaccinated before coming on our boats or traveling to Austin. We aren't going to be the vaccine police and make everyone show us their card, but please don't be part of the problem. If you don't want to get the vaccine that's cool, you do you! But it's only cool if you are willing to take the responsibility that goes along with that decision, which means staying home, not participating in social events/gatherings etc. You can't have your cake and eat it too here :) Get Vaccinated or please stay home so we can start to not worry about all this sooner rather than later.
IMPORTANT: If local regulations allow us to host events and operate, we will carry on with all cruises as planned, and no refunds, credits, or reschedules will be offered. If there are no restrictions preventing us from hosting your scheduled cruise, it will be held as scheduled and not refunded, credited, postponed or rescheduled (this goes for tickets to the DISCO Cruise too!). Also, If you choose to not get vaccinated and local regulations specifically apply to unvaccinated people which prevent you from being able to or strongly suggest you do not participate.... that's on you! You will not be refunded etc bc you choose not to get vaccinated, and there are regulations in place that apply specifically to unvaccinated individuals.
*Aside from the policy below outlining the possibility of transfer of credits or credits towards future bookings *IF* regulations prevent us from hosing events - All payments toward DISCO Cruises are non-refundable. I always tell people to treat the events like concert tickets. They can, and often do sell out, so the sooner you can lock them in the better. Once booked, all payments are completely non-refundable just FYI. So locking in the spots you 100% know you'll need is my advice, then add on the stragglers asap before the event sells out :) We all know now that COVID exists, most people are already vaccinated, but make sure you and everyone in your group are aware of this policy.
This will be our final policy, and is what we need to do to ensure that we can honor our customers' reservations in the future. A lot of deliberation and thought went into all this, and we are not making exceptions on a case by case basis. Almost all of our business is from out of state and coming for a bachelor or bachelorette party or some other event, so most everyone is in the same situation. We have to stick to this policy across the board to ensure fairness and make sure that people are able to reschedule IF regulations require it.
Please note that group size regulations might change and this is out of our control. We will act accordingly to any mandated regulations which could have an impact on your booking. All customers/groups must adhere to current and/or future regulations no matter what group size you book for initially.
We reserve the right to postpone and/or reschedule cruises if absolutely needed in respect of gathering size restrictions, other covid regulations, as well as using our own discretion to make the safest decision possible for our customers, crew, and society as a whole.
As we always have, we still have our customers' well being and the safety of our crew as our priority above all. We will use government guidelines combined with our own discretion to make the best call possible for our staff, guests and our business.
All payments are always made by customers, so no future charges will be automatically drafted if you have a cruise booked with a balance due. We never automatically draft anyone's card.
In accordance with the advice of industry experts and best practices, any payment you have made towards a cruise will be transferred into a credit towards a future booking SHOULD REGULATIONS PREVENT US FROM OPERATING OR HOSTING YOUR EVENT. All payments are non-refundable. We have experienced similar polices with concert and festival tickets we have purchased. Rather than a refund, your payment will be used as a credit toward your future booking with us within the next 10 years (again, if regulations prevent us from operating). This allots more than enough of a time period to reschedule your group to come join us for an awesome day on the water in Austin, one of the top tourist destinations in the world. It's also a great excuse to plan a fun trip in the future :) You can also transfer your credit to a friend if you'd like to collect payment from them, and then let them use your credit :)
Please understand that we are ALL in a financial crisis from the 2020 shutdown. We sympathize with all parties involved.
We want to be available to party with everyone moving forward! PLEASE follow the regulations put in place! The sooner we can get all of this behind us, the sooner we call all get back to some sense of normalcy.
We will fully comply with any and all current or future county, city, state and federal regulations and restrictions to ensure the safety of our guests as well as our hard working staff. Please note that group size regulations might change in the future, and we will act accordingly which could have an impact on your booking. All customers/groups must adhere to current and/or future regulations no matter what group size you book for initially. For example, if you book a cruise for 25 people, and at the time of your event regulations state that only groups of 10 or less are allowed, you now have a boat booked for 10 people. We want everyone to have fun, but please understand that as a business we have to follow all mandated regulations.
If you are someone in your party contracts covid, they will have to sit the party out. No refunds will be made on an individual basis.
The Premier Party Cruises Team.
Rescheduling Details If Government Regulations Prevent us from hosting your event:
Any payments you have made are going to being honored as a future travel credit and good towards a future booking within the next 10 years ONLY *if your cruise gets postponed due to COVID 19 restrictions*. Reschedules are based on availability, so the sooner you can reschedule your trip the more open our schedule will likely be.